Buyer protection
Buying electronics online in Kenya shouldn't be a gamble. Here's how we keep your money safe.
1
You pay BestGadget
Pay via M-Pesa STK push at checkout. The money comes to BestGadget — not directly to the seller.
2
We hold it in escrow
The seller is notified that you paid, but cannot touch the money yet.
3
Seller ships
The seller dispatches your item and marks it shipped, with any tracking details.
4
You confirm
Check the item. Happy? Tap "Confirm delivery" and the seller gets paid. Something wrong? Open a dispute.
Good to know
- If you don't confirm or dispute within 3 days after the seller marks the order shipped, payment is released automatically.
- Disputes freeze the payment. Our team reviews evidence from both sides and decides on a refund or release, usually within 24 hours.
- Every seller is vetted: national ID, KRA PIN and business premises are checked before they can sell.
- Never pay a seller directly (Pochi, Till, cash) for an item listed on BestGadget — you lose all protection.